Frequently Asked Questions
Everything you need to know about your gorjana experience, from shipping to jewelry care.
What is your return and exchange policy?
We offer free returns and exchanges on all domestic orders within 30 days of purchase. Items must be in their original, unworn condition with tags attached. Please note that personalized or engraved items are final sale.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. We recommend storing your jewelry in a dry place and cleaning it gently with a soft microfiber cloth after each wear.
When will my order ship?
Standard orders are typically processed and shipped within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Shipping times vary based on your selected method at checkout.
Do you offer a warranty on your products?
Yes, we stand behind the quality of our jewelry. We offer a one-year warranty that covers any manufacturing defects. If your piece experiences an issue within this timeframe, please reach out to our customer care team.
Can I get my jewelry engraved?
We offer complimentary engraving on select styles to make your jewelry truly unique. Please allow an additional 3-5 business days for processing on all engraved orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for flexible interest-free installments.